Chapter 6-Understand Your Motivations A champion needs a motivation above and beyond winning. Pat Riley Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it. Raymond Chandler Brenden decided to go to college with one goal in mind: to get a job where he could make lots of money. His hope was that the job would allow him to live in… Read More »Understand Your Motivations

Chapter 5-Be Ethical at Work You can fool some of the people all of the time, and all of the people some of the time, but you cannot fool all of the people all the time. Abraham Lincoln Integrity is doing the right thing, even if nobody is watching. Unknown author Unethical or the “Way We Do Business”? As the assistant manager at an automotive parts department, Jeremy has lots… Read More »Be Ethical at Work

Chapter 4-Communicate Effectively Significant portions of this chapter were adapted from Scott McLean’s Business Communication for Success textbook with permission of the author. McLean, S. (2010). Business Communication for Success(Version 1.0). Irvington, NY: Flat World Knowledge. The most important thing in communication is hearing what isn’t said. Peter F. Drucker Electric communication will never be a substitute for the face of someone who with their soul encourages another person to be brave and… Read More »Communicate Effectively

Chapter 3-Manage Your Stress Some of the secret joys of living are not found by rushing from point A to point B, but by inventing some imaginary letters along the way. Douglas Pagels When I look back on all these worries, I remember the story of the old man who said on his deathbed that he had had a lot of trouble in his life, most of which had never… Read More »Manage Your Stress

Chapter 2-Achieve Personal Success Once you are in the field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job. Daniel Goleman If you want to be successful, it’s just this simple. Know what you are doing. Love what you are doing. And… Read More »Achieve Personal Success

Chapter 1-What Is Human Relations? I present myself to you in a form suitable to the relationship I wish to achieve with you. Luigi Pirandello If you don’t like something, change it. If you can’t change it, change your attitude. Maya Angelou No One Wants to Work with Her Jenny is going to a BBQ at Monica and Harvey’s house this afternoon. Because it is a big annual event, it… Read More »What Is Human Relations?

Chapter 13-Safety and Health at Work Training for Safety As the HR manager of a large construction company, your workers’ health and safety is of paramount concern. Last week, you reported an incidence rate of 7.5 accidents per 100 employees to the Occupational Safety and Health Administration (OSHA). When you compared these numbers to last year, you found the number had significantly increased, as it was 4.2. This is concerning,… Read More »Safety and Health at Work

Chapter 14-International HRM Things Weren’t What They Seemed When your organization decided to go “global” two years ago, the executives didn’t know what they were getting into. While the international market was attractive for your company’s product, the overall plan wasn’t executed well. The organization was having great success selling its baby bath product in the domestic market, and once that market was saturated, the organization decided to sell the… Read More »International HRM

Chapter 12-Working with Labor Unions Unhappy Employees Could Equal Unionization As the HR manager for a two-hundred-person company, you tend to have a pretty good sense of employee morale. Recently, you are concerned because it seems that morale is low, because of pay and the increasing health benefit costs to employees. You discuss these concerns with upper-level management, but owing to financial pressures, the company is not able to give… Read More »Working with Labor Unions

Chapter 11-Employee Assessment A Tough Conversation As you wake up this morning, you think about the performance evaluation you will give one of your employees, Sean, later this morning. Sean has been with your company for two years, and over the last six months his performance has begun to slide. As the manager, it is your responsibility to talk with him about performance, which you have done on several occasions.… Read More »Employee Assessment