Chapter 10-Managing Employee Performance A Dilemma You have been the store manager for a large coffee shop for three years but have never had this type of problem employee to handle before, and you schedule a meeting to speak with your HR manager about it. Jake, one of your best employees, has recently begun to have some problems. He is showing up to work late at least twice per week,… Read More »Managing Employee Performance

Chapter 9-Successful Employee Communication The Biggest Challenge Casey is seated at his desk reviewing his human resource strategic plan when Lily walks in, obviously upset. Her facial expressions show she is upset, and after she enters, she crosses her arms while standing in front of Casey’s desk. Casey thinks Lily is a very hard worker and does an excellent job managing people as the manager of her marketing department. Lately,… Read More »Successful Employee Communication

Chapter 8-Training and Development Training: Not Like It Used to Be Imagine this: You have a pile of work on your desk and as you get started, your Outlook calendar reminds you about a sexual harassment training in ten minutes. You groan to yourself, not looking forward to sitting in a conference room and seeing PowerPoint slide after PowerPoint slide. As you walk to the conference room, you run into… Read More »Training and Development

Chapter 7-Retention and Motivation Dissatisfaction Isn’t Always about Pay As an HR consultant, your job normally involves reviewing HR strategic plans and systems of small to medium size companies, then making recommendations on how to improve. Most of the companies you work with do not have large HR departments, and they find it less expensive to hire you than to hire a full-time person. Your current client, Pacific Books, is… Read More »Retention and Motivation

Chapter 6-Compensation and Benefits Matching Compensation with Core Values As you sit down to review the compensation package your company offers, one thing that stands out is that your compensation package no longer matches the core values of your organization. When your organization merged five years ago with a similar firm that specializes in online shoe retailing, your company had to hire hundreds of people to keep up with growth.… Read More »Compensation and Benefits

Chapter 5-Selection The Interview Many of us have or will sit in a waiting room with our best clothes on awaiting a job (or school) interview. You can feel your palms sweat and thoughts race as you wait for your name to be called. You look around at the office environment and imagine yourself walking through those doors everyday. People walk by and smile, and overall, you have a really… Read More »Selection

Chapter 4 Recruitment Keeping Up with Growth Over the last two years, the company where Melinda works as HR manager, Dragon Enterprises, has seen plenty of growth. Much of this growth has created a need for a strategic, specific recruiting processes. In the past, Dragon Enterprises recruited simply on the basis of the applications they received, rather than actively searching for the right person for the job. The first thing… Read More »Recruitment

Chapter 3-Diversity and Multiculturalism Hiring Multicultural On a Tuesday afternoon, as you are getting ready to go to lunch, you receive an e-mail from your human resources (HR) manager about the need to hire a new project manager, and there is a $500 bonus for referring a friend who successfully joins the company. Immediately, you e-mail your friend Daniel, because you know he would be great for the job. Daniel… Read More »Diversity and Multiculturalism

Chapter 2-Developing and Implementing Strategic HRM Plans The Value of Planning James stumbled into his position as the human resource manager. He had been working for Techno, Inc. for three years, and when the company grew, James moved from a management position into a human resource management position. Techno, Inc. is a technology and software consulting company for the music industry. James didn’t have a good handle on how to… Read More »Developing and Implementing Strategic HRM Plans

Chapter 1 The Role of Human Resources Human Resource Management Day to Day You have just been hired to work in the human resource department of a small company. You heard about the job through a conference you attended, put on by the Society for Human Resource Management (SHRM). Previously, the owner of the company, Jennifer, had been doing everything related to human resource management (HRM). You can tell she… Read More »The Role of Human Resources